In business, facilitation refers to the successful running of a productive and impartial meeting, without leading or distracting the group from the main goal. Facilitators aid in meetings that involve a decision, finding a solution to a problem, and in the exchange of ideas for discussion.
Meetings are the perfect avenue to do find resolutions as they are where people come together to work on a common goal. Good and effective meetings include: a) one goal that everyone is familiar with. b) A plan to reach those goals. c) Understanding that everyone comes from different backgrounds, therefore, opinions and points of view will vary. d) A sense of responsibility and involvement with the company and one another.
One single and simple way to achieve a successful meeting does not exist. Building synergy usually comes with experience and cooperation from the group. The more people are aware of good group dynamics, the easier the job of the facilitator, and the more productive the end result.
Some of the aspects of facilitation include the following:
The role of the facilitator – Their task is likened to that of a mediator, who helps out in the process during a grievance, but not involved with what occurred before and what happens after. These are individuals who assist groups of people to effectively reach a goal and work diligently toward accomplishing that goal. They do not take sides or express their points of view, allowing the floor to discuss among themselves.
Consulting with the client – A third-party individual affiliated with another company may seek out the help of the facilitator. This usually involves business deals that include both companies to work together towards a common resolution. The facilitators will be able to understand the purpose and the best expected outcome.
Making arrangements – The meetings are to be arranged and managed by the facilitator. This involves the location to be approved by the participants and the acceptance of the invitation by those needed to be in attendance. This aspect involves researching for background information regarding why the meeting is being held in the first place.
Setting the agenda – In compliance with the previous aspect, this field also involves understanding in detail how each goal can be reached and how long it could take. With enough experience and practice, facilitators explain to the participants the issues and each possible course of action.
Understanding group norms and dynamics – Given that everyone comes from a different department, culture, and background, having enough knowledge on group dynamics can help the overall flow of the discussion and the productivity of the team. Facilitators should not make assumptions, but rather adapt to the differences. They should also be aware of the body language of each participant, and make sure everyone is comfortable.
All of these aspects make up sound and effective facilitation, with improvement noticeable in following meetings. At the conclusion of each gathering, everyone should have a sense of what to expect at the next showing. It is also critical for the facilitators to ask the group what they believe should happen next.